Effective from 25th May 2018

 

What is the GDPR

The general data protection regulation is a rule passed by the European union in 2016 setting new rules for how companies manage and share data The rule comes into force from 25th May 2018

What type of information do we collect?

We receive, collect and store any information you enter on our website, this includes your purchase history. We may also collect the Internet protocol (IP) address used to connect your computer to the Internet; We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, email, phone number and any other communications);

payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you make a transaction on our website, as part of the order process we collect personal data, Name Address Phone number email address, and payment information. We will send you emails confirming your order and further emails when your order has been shipped. We may contact you using the information provided if there are any problems with your order. If you subscribe to our newsletter we will collect your email address and with your permission will occasionally send you information regarding Luellas Little Loves. You may unsubscribe at any time. If you contact us using our contact form, we will collect your Name & email address and any info you may share through our message feature

Your personal information will be used for the specific reasons stated above only

 

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For Paypal policy update please click here

https://www.paypal.com/uk/webapps/mpp/ua/upcoming-policies-full

 

How do we communicate with you?

We may contact you to notify you regarding your order to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable laws, and any agreement we may have with you. For these purposes we may contact you via email.

 

How do we use cookies and other tracking tools?

We do not track personal information using cookies, however we do use third party service Google Analytics and Web Stat
 

How can you withdraw your consent?

If you do not want us to process your data anymore, please contact us at info@luellaslittleloves.co.uk

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@luellaslittleloves.co.uk

 

Privacy Policy Updated 14th May 2018