CHRISTMAS DELIVERY INFORMATION

LAST ORDER DATES FOR CHRISTMAS DELIVERY

  • UK & Ireland  - Monday 9th December

  • Rest of the world including Australia, New Zealand and USA   - Monday 2nd December

DELIVERY INFORMATION

  • Please check each items delivery time as these can differ - you can find this underneath the item picture

  • Please note that the delivery chosen at the checkout is from ship date and not from order date

  • Please allow 5-15 working days for delivery (5-20 working days outside of UK) 

  • Items will be shipped by Royal Mail​ as follows:

  • UK Delivery                     From £3.49*       3-5 days from Ship Date​

  • UK Orders over £60     Free                   3-5 days from Ship Date​

  • Europe                             From £8.49*       3-5 days from Ship Date

  • International                 From £14.95*      7-12 days from Ship Date

*This is proof of postage only - We are not responsible for lost parcels, We can provide proof of postage and if in the UK a parcel number. 

*Signed for services are available and we recommend that you use this service

International Customs Duties

Please be aware that you are liable to pay any customs duties -  If order is returned due to unpaid customs duties you are still liable for the postage

Delivery not received?

If after receiving the dispatch email with your tracking number you have not received your delivery within the above-stated delivery times for your selected shipping option, please contact us by email

 

Before contacting us please check the tracking on the delivery

https://www.royalmail.com/track-your-item#/

 

Delivery Address / Unclaimed Delivery

Please ensure that you have entered the correct address - if your order is returned to us because the address is unrecognised then a refund for the products shall be issued with the buyer still liable for the postage (Unless the fault is found to be Luella's Little Loves)

If your order is returned to us, because it was left uncollected from the delivery office -  If you'd still like to receive your order, you will be liable for the delivery cost to return back to you, If you would like a refund, we will issue a refund less the original delivery cost

Postal Company Mistakes

We can not be held responsible for mistakes made by the postal companies  - In the case of postal company mistakes I.E sorted to the wrong country or incorrect info entered -  refunds are issued at the sole discretion of Luellas Little Loves.

RETURN / EXCHANGE POLICY

We hope you are satisfied with your purchase, if for any reason you are not, then you may return items using the returns form provided with your order

  • Items can be returned within 14 days from the date you receive your order

  • Items received after this time period may be refunded with vouchers /store credit only

  • All products must be returned in the same condition in which you received them, in the original packaging and unworn; all shoes must be worn indoors on carpet, so that any fitting problems can be identified before the shoes are worn outside.  

  • All footwear must include the original shoebox, in its original condition. Shoebox Fees will be deducted from any refund if the shoes box is missing or damaged

  • Buyer is to pay the return postage,  we recommend you use a tracked service as you are responsible for your parcel until it has been received into our warehouse. We regret we cannot accept liability for items lost in transit. 

  • Unfortunately we can not offer exchanges to international customers, if you require a different size and colour then you will need to place a new order 

  • Please allow up to 10 days for an exchange to be processed - Clothing may not be eligible for exchange as we only stock one off pieces

  • Once received, your refund will be processed within 7 -10 days,  Any delivery charges are non refundable 

  • Buy 1 get 1 free - If returning 1 of 2 items half the price paid will be refunded 

  • Socks and Tights are not eligible for return, due to hygiene reasons

  • Gift Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.

  • Returned items purchased with a gift voucher(s) will be refunded with a gift voucher(s).

  • Gift Voucher Cancellation and Refund procedure - The purchaser of the voucher(s) is entitled to a 14-day 'cooling off' period provided the gift voucher is returned unused within 14 days of purchase, after which a full refund will be made. If you need to return a gift voucher please email info@luellaslittleloves.co.uk

  • Sale items must be returned in a re-saleable condition 

Buy 1 get 1 free

  • Please note if returning 1 of 2 items half the price paid will be refunded 

FAULTY GOODS/INCORRECT ITEM SENT

  • If you have received an incorrect item - We shall cover the return postage costs to the value of the original postage only

  • Faulty goods must be reported to us by email